The following terms and conditions apply to reservations, dining experiences, offers, promotions and services at Rajdhani restaurants. Policies may vary by outlet, location, offer or event. Guests are advised to check the applicable terms at the time of reservation or before availing of any offer.
1. Admission & Conduct
Rajdhani reserves the right to manage admission and seating at its restaurants in accordance with applicable laws, outlet policies and safety requirements.
Rajdhani is a family-friendly dining brand, and guests are expected to maintain appropriate and respectful behaviour towards other guests, restaurant staff and the property.
Rajdhani follows a zero-tolerance policy towards abusive, threatening, discriminatory or inappropriate behaviour directed towards its employees, guests or service partners.
Management reserves the right to refuse service or request that a guest leave the premises in the event of inappropriate conduct, subject to applicable law.
2. Reservations
Reservations are subject to availability and may be made through the booking channels made available by Rajdhani or its authorised partners.
A reservation is considered confirmed only once the applicable confirmation is received.
Rajdhani reserves the right to modify seating arrangements or accommodate guests at an alternative table, where reasonably required, while making reasonable efforts to honour the reservation.
For group bookings, celebrations, private events or special occasions, additional terms may apply.
3. Table Timings
To ensure a smooth dining experience for all guests, table timings may apply during peak hours, weekends, special occasions and high-demand periods.
The applicable table duration, where relevant, will be communicated at the time of booking.
Guests are requested to arrive at the restaurant at their confirmed reservation time.
4. Waiting & Seating
During peak hours, weekends, festivals and special events, guests may experience waiting times even with a reservation.
Specific seating preferences, preferred tables or particular sections of the restaurant, are subject to availability and cannot be guaranteed unless specifically confirmed by the outlet.
Rajdhani reserves the right to allocate seating based on operational requirements, group size, accessibility requirements and availability.
5. Cancellation & No-Show Policy
Where a reservation requires an advance payment, deposit or booking fee, the applicable cancellation and refund terms will be communicated at the time of booking.
Unless otherwise specified for a particular offer, event or outlet:
- Cancellations made within the permitted cancellation period may be eligible for a refund, subject to applicable terms.
- Cancellations made after the permitted cancellation period may result in the applicable advance or booking amount being forfeited.
- In case of a no-show, the advance payment or deposit may be forfeited.
- Refunds, where applicable, will be processed through the original payment method and may take 7–10 working days, depending on the payment provider or bank.
Different cancellation policies may apply to special events, festive menus, group bookings and promotional offers.
6. Offers & Promotions
All Rajdhani offers, discounts, promotions and campaigns are subject to their respective terms and conditions.
Offers may be applicable only at selected outlets, on specified dates or during specified time periods.
Unless specifically stated otherwise:
- Offers cannot be combined with other discounts or promotions.
- Offers are subject to availability.
- Offers cannot be exchanged for cash or other benefits.
- Offers are non-transferable unless specifically stated.
- Applicable taxes and charges may be payable separately.
- Management reserves the right to modify, suspend or withdraw an offer, subject to applicable law.
Outlet-specific terms may apply.
7. Pricing & Menu
Menu items, prices, portion sizes and availability may vary across Rajdhani outlets.
Prices displayed on the website or other digital platforms may be updated from time to time.
Certain menu items may be available only at selected outlets or during specified periods.
Rajdhani reserves the right to modify its menu, pricing and availability without prior notice.
Applicable taxes and government levies, where required, will be charged in accordance with applicable law.
8. Food & Dietary Requirements
Rajdhani is a vegetarian restaurant brand.
Guests with specific dietary requirements, food allergies or intolerances are encouraged to inform the restaurant team.
While reasonable precautions may be taken, Rajdhani cannot guarantee that food prepared at its restaurants will be completely free from allergens or that cross-contact will not occur.
Guests are advised to discuss specific dietary requirements with the restaurant team.
9. Outside Food, Cakes & Desserts
Outside food and beverages are generally not permitted at Rajdhani restaurants.
Outside cakes or desserts may be permitted at select outlets for celebrations, subject to the applicable outlet policy and prior approval.
Guests are requested to check with the respective outlet before bringing any outside cake or food item.
Rajdhani reserves the right to refuse outside food, beverages, cakes or desserts where they do not comply with applicable outlet policies.
10. Celebrations & Decorations
Guests are welcome to celebrate special occasions at Rajdhani, subject to outlet policies and availability.
Decorations, balloons, flowers, props or other external setup may require prior approval from the outlet.
Items that may damage restaurant property, obstruct guest movement or create a safety concern may not be permitted.
Any charges applicable for special arrangements or celebration services will be communicated separately.
11. Children
Rajdhani is a family-friendly restaurant and welcomes children at its outlets.
Children must remain under the supervision of their parent or guardian at all times.
Parents or guardians are responsible for ensuring that children behave appropriately and do not cause inconvenience, damage or safety concerns for other guests, employees or restaurant property.
Specific policies may apply during special events, late-night dining or at outlets where applicable.
12. Alcohol
Rajdhani is a strictly vegetarian and non-alcoholic restaurant. Alcoholic beverages are not served or permitted at any Rajdhani outlet. Guests are not permitted to bring or consume alcohol within the restaurant premises.
13. Payments
Rajdhani accepts payment methods made available at the respective outlet.
Guests are responsible for settling their bills before leaving the restaurant.
Any applicable service charges, taxes, government levies or other charges will be communicated and charged in accordance with applicable law.
For group bookings, events, pre-paid experiences or special promotions, different payment terms may apply.
14. Valet & Parking
Parking and valet facilities, where available, are subject to availability and may vary by outlet.
Guests are advised not to leave valuables or personal belongings unattended in vehicles.
Rajdhani shall not be responsible for loss of or damage to personal belongings kept in vehicles, except to the extent required under applicable law.
15. Accessibility
Rajdhani endeavours to make its restaurants accessible and welcoming to all guests.
Accessibility facilities may vary by outlet due to the location, building structure and available infrastructure.
Guests requiring specific accessibility assistance are encouraged to contact the respective outlet in advance so that the team can provide appropriate assistance where reasonably possible.
16. Personal Belongings
Guests are responsible for their personal belongings while visiting Rajdhani restaurants.
Rajdhani shall not be responsible for the loss, theft or damage of personal belongings, except where liability cannot be excluded under applicable law.
Any lost and found items handed over to the restaurant team will be handled in accordance with the outlet’s applicable procedures.
17. Photography & Content
Rajdhani may photograph or record events, celebrations, restaurant ambience or other activities taking place at its premises for marketing, promotional and social media purposes.
Guests who do not wish to appear in such content may inform the restaurant team.
Any photography or filming for commercial purposes by guests, creators, agencies or external parties may require prior approval from Rajdhani.
18. Special Events & Festive Experiences
Special events, festive menus, buffets, live entertainment, cultural programmes and other experiences may be subject to separate terms and conditions.
These may include specific timings, menus, pricing, minimum spends, advance payments, cancellation policies or seating arrangements.
The terms communicated for the specific event or experience will prevail over the general policies stated on this page.
19. Third-Party Booking Platforms
Reservations or services accessed through third-party platforms may be subject to the terms and conditions, cancellation policies and privacy policies of the respective platform.
Where applicable, the terms displayed on the booking platform at the time of reservation will govern the relevant booking.
20. Changes to Policies
Rajdhani reserves the right to update, modify or amend these terms and conditions from time to time.
Outlet-specific policies may also be introduced or amended based on operational requirements, events, promotions or applicable laws.
Guests are advised to review the applicable terms before making a reservation or availing of an offer.
21. Contact Us
For questions regarding reservations, outlet policies, offers, accessibility, celebrations or any other restaurant-related requirements, please contact the respective Rajdhani outlet or use the contact details provided.
