Rajdhani respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy explains how Rajdhani collects, uses, stores and protects information when you visit or interact with our website, services, offers and digital platforms.
By accessing or using the Rajdhani website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect Automatically
You may browse and use certain sections of the Rajdhani website without providing any personal information.
When you visit our website, certain non-personally identifiable information may be collected automatically. This may include:
- Internet Protocol (IP) address;
- Browser type and version;
- Operating system and device information;
- Internet service provider or network information;
- Date and time of your visit;
- Pages visited and time spent on the website;
- Website or source from which you accessed our website; and
- Other technical or usage information.
This information is generally used in an aggregated or anonymised manner to understand website usage, improve website functionality, analyse visitor behaviour, enhance user experience and maintain the security and performance of our website.
We do not ordinarily use such information to personally identify you.
2. Personal Information You Provide
We may collect personal information when you voluntarily provide it to us while using our website or interacting with Rajdhani.
Depending on the service or interaction, this information may include:
- Name;
- Mobile number;
- Email address;
- City or location;
- Information provided while making a reservation or enquiry;
- Information submitted while participating in an offer, contest or promotion;
- Feedback, comments or other communications you send to us; and
- Any other information that you voluntarily choose to provide.
You are not required to provide personal information simply to browse the website. However, certain services or features may not be available unless the required information is provided.
3. How We Use Your Information
Rajdhani may use the information collected from you for purposes including:
- Responding to your enquiries, requests or feedback;
- Processing or facilitating restaurant reservations and related requests;
- Communicating with you regarding your enquiry or interaction with Rajdhani;
- Sharing information about our restaurants, menus, events, offers and promotions;
- Administering contests, campaigns or other promotional activities;
- Improving our website, products, services and customer experience;
- Understanding customer preferences and website usage;
- Conducting analytics and research;
- Maintaining website security and preventing misuse or fraudulent activity; and
- Complying with applicable legal and regulatory requirements.
Where required under applicable law, we will seek your consent before using your personal information for specific purposes.
4. Marketing Communications
If you voluntarily provide your contact details or otherwise consent to receive communications from Rajdhani, we may contact you regarding relevant offers, promotions, events, new launches, restaurant updates and other information that may be of interest to you.
You may choose to opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us through the details available on our website.
Please note that even if you opt out of promotional communications, we may continue to contact you where necessary in relation to a transaction, reservation, enquiry, service request or other legitimate business purpose.
5. Cookies and Similar Technologies
The Rajdhani website may use cookies and similar technologies to improve website functionality, understand how visitors use the website and enhance the overall browsing experience.
Cookies may be used to:
- Remember user preferences;
- Understand website traffic and usage patterns;
- Measure the effectiveness of marketing campaigns;
- Improve website performance; and
- Support relevant advertising and communication.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of the website.
6. Analytics and Advertising
Rajdhani may use third-party analytics, advertising and digital marketing services to understand website usage, measure campaign performance and provide more relevant communications or advertising.
These third parties may collect information through cookies, pixels, tags or similar technologies in accordance with their respective privacy policies.
Such information may include browsing activity, device information, approximate location, interactions with advertisements and other non-personally identifiable or pseudonymised information.
Rajdhani does not control the privacy practices of these third-party service providers and recommends that users review their respective privacy policies for more information.
7. Third-Party Platforms and Services
The Rajdhani website may integrate with or contain links to third-party platforms and services, including restaurant reservation platforms, delivery platforms, payment gateways, social media platforms, mapping services, advertising platforms and other service providers.
If you choose to use such third-party services, the information you provide may be collected and processed directly by the relevant third party.
Rajdhani does not control the privacy policies or data practices of these third parties. We encourage you to review the privacy policy and terms of use of the relevant third-party platform before providing your personal information.
8. Sharing of Personal Information
Rajdhani does not sell or rent your personal information to third parties for their independent marketing purposes.
We may, however, share information with trusted service providers, partners and vendors where reasonably necessary to operate our website, provide requested services, process reservations or enquiries, conduct analytics, manage communications, operate marketing campaigns, maintain technology infrastructure or otherwise support our business operations.
Information may also be disclosed where required by applicable law, regulation, legal process or governmental authority, or where necessary to protect the rights, safety or security of Rajdhani, its customers or others.
9. Data Security
Rajdhani takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.
10. Children’s Privacy
The Rajdhani website is not specifically directed towards children for the purpose of collecting personal information.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.
11. External Links
The Rajdhani website may contain links to external websites, applications or digital platforms that are not owned or operated by Rajdhani.
Rajdhani is not responsible for the privacy practices, content, security or policies of such external websites or platforms.
Once you leave the Rajdhani website, your use of the external website or service will be governed by the privacy policy and terms applicable to that platform.
We encourage you to review the privacy policies of any external websites before providing personal information.
12. Data Retention
Rajdhani may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain business and transaction records, resolve disputes, comply with legal obligations or protect our legitimate interests.
The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.
13. Your Privacy Choices
Depending on applicable law, you may have certain rights in relation to your personal information, including the right to request access to, correction of or deletion of certain personal information, or to withdraw consent for specific uses of your information.
Requests relating to your personal information may be made through the contact details provided on the Rajdhani website.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
14. Changes to This Privacy Policy
Rajdhani may update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, services or applicable laws.
Any changes will be published on this page along with the updated “Last Updated” date.
We encourage visitors to periodically review this page to remain informed about how Rajdhani handles personal information.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way your personal information is handled, please contact Rajdhani through the contact details provided on the website.
